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Pete
Pete, Electronic Engineer
Category: Cell Phones
Satisfied Customers: 15767
Experience:  Over 16 years of experience installing and repairing electronics.
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My tracfone screen is black taking battery out did not work

Customer Question

Customer: my tracfone screen is black taking battery out did not work a video said unscrew the back I don't want to do that
JA: Thanks. Can you give me any more details about your issue?
Customer: it is an alcatel tracfone the light at top is telling me phone is on volume button beeps but it is all black screen
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Cell Phones Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: no I don't want to pay afee
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Cell Phones
Customer: replied 11 months ago.
still waiting
Customer: replied 11 months ago.
I think I filled out everything I am waiting at this computer for assistance
Expert:  Pete replied 11 months ago.

Hi there,

Welcome to JustAnswer!

Sorry for the delay in responding to your question.

Either the screen display cable has become disconnected, or the display has failed and will need to be replaced.

The back will need to be removed to proceed with this repair.

If you don't wish to remove the back cover yourself, then a local phone or electronics repair company can carry out the repair for you. Alternatively, you can return the phone to Tracfone.

Let me know if you need any further information.

Best,

Pete.

Customer: replied 11 months ago.
did not tell me anything ! ididnt already knew i wanted to be able to fix it
Expert:  Pete replied 11 months ago.

Please tell me what else you require?

Thanks,

Pete.