Hi there and welcome
Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?
ok, is it doing it only for one message or all messages?
And whats the make and model of the phone?
ok, I keep asking for information, but you are not replying to it....
I will try again.
Can you remove the battery from the phone and wait 5 minutes.
Then put the battery back in the phone, turn it on and tell me if you can now access the text messages please.
you did not wait the 5 minutes... or you did not do the instructions?
of you tell me the model I can tell you how. This is why I have been asking for it.
That is not a model, Cricket is a telephone company and LG is the company that made the phone, I will need the actual model of it please.
ok, look at the back of the phone, you will be able to remove the battery from it, you did this when you first received it. There will be a way to take the back off for this.
Your payment is not clearing for a phone call, but I would be telling you over the phone to do the same thing.
I need you please to remove the battery from the phone.