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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31232
Experience:  Cell / Smart phone problem solver for over 15 years
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A message was sent to my flip phone. It is not a "smart

Customer Question

a message was sent to my flip phone. It is not a "smart phone" and I cannot tap and get the info.
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

Thank you

Customer: replied 11 months ago.
When you say "tap" I cannot do that.
Expert:  Richard replied 11 months ago.

ok, is it doing it only for one message or all messages?

And whats the make and model of the phone?

Customer: replied 11 months ago.
I need to get this info to the lender in 2 hours. Exact date of foreclosure*****Denver, CO 80220 Wells Fargo held the mortgage and I tried 5 times to modify the loan. 2008 I believe or 2009
Expert:  Richard replied 11 months ago.

ok, I keep asking for information, but you are not replying to it....

I will try again.

Can you tell me the make and model of the hone, and is it only this one message that you cannot access? Or any messages?

Customer: replied 11 months ago.
The cell phone is a Cricket LG. I can get texts but I cannot tap to retrieve info. So I get texts without asking for a "tap" and can send texts
Expert:  Richard replied 11 months ago.

Thanks

Can you remove the battery from the phone and wait 5 minutes.

Then put the battery back in the phone, turn it on and tell me if you can now access the text messages please.

Customer: replied 11 months ago.
No! That will not access "tap" info
Expert:  Richard replied 11 months ago.

you did not wait the 5 minutes... or you did not do the instructions?

Customer: replied 11 months ago.
I do not know how to remove the battery. I have never never never been able to tap for answers!!!!!!!!!!!!!!!!!!!!!!
Expert:  Richard replied 11 months ago.

of you tell me the model I can tell you how. This is why I have been asking for it.

Customer: replied 11 months ago.
i already told you the model cricket LG
Expert:  Richard replied 11 months ago.

That is not a model, Cricket is a telephone company and LG is the company that made the phone, I will need the actual model of it please.

Customer: replied 11 months ago.
i do not know the model
Expert:  Richard replied 11 months ago.

ok, look at the back of the phone, you will be able to remove the battery from it, you did this when you first received it. There will be a way to take the back off for this.

Customer: replied 11 months ago.
I am having trouble. I am a senior citizen. The man who sold me the phone helped me with it. So did my daughter who is not available. Why can't I just get a phone call?
Customer: replied 11 months ago.
When I have never been able to tap why would removing the battery help?
Expert:  Richard replied 11 months ago.

Your payment is not clearing for a phone call, but I would be telling you over the phone to do the same thing.

I need you please to remove the battery from the phone.