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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
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Experience:  Cell Phone Expert
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My note 5 quit accepting my fingerprint and is asking backup

Customer Question

My note 5 quit accepting my fingerprint and is asking for a backup pw,which i did not know was needed,so i did not establish one
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you have a samsung or google account connected to the note?

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