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Ask Ashik Your Own Question

Ashik
Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 9923
Experience:  Experience with iPhone and other Smartphones
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I have an LG cell phone with pictures that I want to

Customer Question

I have an LG cell phone with pictures that I want to download. I tried connecting to my computer with a USB cable and my computer recognized the object, but could not download the pictures.
Submitted: 11 months ago.
Category: Cell Phones
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the exact model of your phone ? Are you using a Mac or Windows PC ?

Customer: replied 11 months ago.
Model LG1P-340nv
950mAh
(T) SBPP0027503 LLL DC111208
I'm using windows 8.1
Expert:  Ashik replied 11 months ago.

That is a model of battery. I need to know the model of phone. Turn off the phone and turn it on and do you see the model number under LG logo?

Customer: replied 11 months ago.
No, I don't see the model number.
Expert:  Ashik replied 11 months ago.

Is this a full keyboard slide phone ?

Customer: replied 11 months ago.
It flips open and has a full keyboard
Expert:  Ashik replied 11 months ago.

It is probably the model Octane VN530

I will try to find the software for it and let you know.

Customer: replied 11 months ago.
I found the model under the battery. It is LG-VN530.
Expert:  Ashik replied 11 months ago.

Inorder to use the phone with your PC, you have to install couple of applications like USB drives and PC Suite.

Download and install the USB drivers from here --> http://18d5a.wpc.azureedge.net/8018D5A/tool/dn/downloader.dev?fileKey=UW00520120427

After installing the drivers, download and install the LG PC Suite from here --> http://18d5a.wpc.azureedge.net/8018D5A/tool/dn/downloader.dev?fileKey=PW00720110909

After installing the above two application, open the LG PC Suite application and connect your phone. Does it recognize your phone ?

Also open This PC and do you see your phone there ?