Hi, my name is*****'m very sorry to here about your loss. I'll try and help you with your problem.
I'll try my best. Most people will give you instructions that will cause a "hard" reset. Do NOT do this as ALL data will be lost.
This can be tricky, but lets try our best ok?
First off, do you know his Google account password?
If so, there is a way to sign on with that. Alternately you can sign on with his youtube account if you have that.
If not, we have one other option.
Nooooo! Do not reset!
How about his Youtube account?
I don't actually know, the cost should have been shown to you when you were offered the help. Unfortunately it doesn't show me that. I'm just a lowly employee, lol.
I'm really sorry to hear that. I can only imagine the pain you're going through.
As a father, I can only imagine. But I will try my best to help you find closure.
Lets try something...
Are you familiar with youtube.com?
That's okay, I'll help you. Go to http://www.youtube.com
I want you to open an account on youtube. We are going to try and unlock the phone with the new account.
That's ok, first lets try your account
Try to unlock the phone until it says too many attempts
It should then ask you to unlock the phone using your google account
Let me know when you're there
ok, keep trying
it should lock to a different screen eventually
Okay, stand by, I'm checking on your model.
Oh brother.... Who's the carrier?
I'm working on it, don't go anywhere....
Does your phone have a pattern screen or do you enter numbers?
Hmmm, the pattern is a way I know for sure. Do you see anywhere on the screen where it say "forgot password" (usually at the bottom.
Ok, stand by
Kim, I'm really sorry but I can't come up with a way to unlock that model. The swipe screen I can do but not this one.
I hate to have to tell you that.
I will keep trying but for now I'm going to opt out so you don't get charged and maybe someone else will have an answer.
I'm so sorry
Good luck, and if I come up with anything I'll let you know asap!
Hi there and welcome
A Youtube account is a Gmail account, they stopped seperating these many years ago. Creating a new Gmail account will not help here.
As this is a LGL39C it cannot be unlocked with the Gmail account, not all phones use this as a backup, including this model.
I wont take up anymore of your time here but you will need to reset the phone.
The whole point of the lock is to stop access to the data, and whilst its not something you wish to do, you are going to have to reset the phone. If it was so easy to bypass it, it would of been patched (The Galaxy S2 had a bug where you could bypass the lock and was quickly patched).
To reset you do the following
Turn the power off. Press and hold the Power/Lock Key + Volume Down Key .
When the Factory Hard Reset welcome screen appears, release all of the keys.
Press the Power/Lock Key to continue or any other key to cancel.
Press the Power/Lock Key once more to confirm or any other key to cancel.
Your phone will perform a factory reset
I am sorry this is the case, but I do not want you wasting anymore time on this when your only option here if you cannot guess the lock, is to reset it.
Anything though stored on the SD card will be kept, so if your son stored anything there you will have it back again after the reset, its just the phones internal memory that is reset.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.