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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31331
Experience:  Cell / Smart phone problem solver for over 15 years
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I am trying to unlock my sons tracphone and 't have s

Customer Question

I am trying to unlock my sons tracphone and don't have his password. He passed away in August and we need to see what is on his phone.
Submitted: 1 year ago.
Category: Cell Phones
Customer: replied 1 year ago.
model is LGL39C
s/n 501CYPY0761008meid dec: 270113183813854539
Expert:  Wayde Alfarone replied 1 year ago.

Hi, my name is*****'m very sorry to here about your loss. I'll try and help you with your problem.

Customer: replied 1 year ago.
Any help would be great. I want to be able to see his messages the day of and few days before. I need to know what was going on.
Customer: replied 1 year ago.
Hoping it finds some closure for us.
Expert:  Wayde Alfarone replied 1 year ago.

I'll try my best. Most people will give you instructions that will cause a "hard" reset. Do NOT do this as ALL data will be lost.

Expert:  Wayde Alfarone replied 1 year ago.

This can be tricky, but lets try our best ok?

Expert:  Wayde Alfarone replied 1 year ago.

First off, do you know his Google account password?

Expert:  Wayde Alfarone replied 1 year ago.

If so, there is a way to sign on with that. Alternately you can sign on with his youtube account if you have that.

Customer: replied 1 year ago.
I don't know his gmail account. That's the other problem. And when I called tracphone they wanted to reset the whole phone. I don't want to do that.
Expert:  Wayde Alfarone replied 1 year ago.

If not, we have one other option.

Expert:  Wayde Alfarone replied 1 year ago.

Nooooo! Do not reset!

Expert:  Wayde Alfarone replied 1 year ago.

How about his Youtube account?

Customer: replied 1 year ago.
He changed everything when he got out of treatment and moved in with his dad so I don't even have his email address.
Customer: replied 1 year ago.
Or YouTube.
Customer: replied 1 year ago.
How much is this costing me?
Customer: replied 1 year ago.
I don't think it was suicide and I think if I get in his phone it will give me some answers. He was only 15
Expert:  Wayde Alfarone replied 1 year ago.

I don't actually know, the cost should have been shown to you when you were offered the help. Unfortunately it doesn't show me that. I'm just a lowly employee, lol.

Expert:  Wayde Alfarone replied 1 year ago.

I'm really sorry to hear that. I can only imagine the pain you're going through.

Expert:  Wayde Alfarone replied 1 year ago.

As a father, I can only imagine. But I will try my best to help you find closure.

Expert:  Wayde Alfarone replied 1 year ago.

Lets try something...

Expert:  Wayde Alfarone replied 1 year ago.

Are you familiar with youtube.com?

Customer: replied 1 year ago.
No. Not really.
Customer: replied 1 year ago.
I search some stuff on there
Expert:  Wayde Alfarone replied 1 year ago.

That's okay, I'll help you. Go to http://www.youtube.com

Customer: replied 1 year ago.
Then where do I go
Expert:  Wayde Alfarone replied 1 year ago.

I want you to open an account on youtube. We are going to try and unlock the phone with the new account.

Customer: replied 1 year ago.
Okay I guess my phone is signed in on my account
Customer: replied 1 year ago.
Will that work if I use that
Expert:  Wayde Alfarone replied 1 year ago.

That's ok, first lets try your account

Expert:  Wayde Alfarone replied 1 year ago.

Try to unlock the phone until it says too many attempts

Expert:  Wayde Alfarone replied 1 year ago.

It should then ask you to unlock the phone using your google account

Expert:  Wayde Alfarone replied 1 year ago.

Let me know when you're there

Customer: replied 1 year ago.
It just says wait 30 seconds
Expert:  Wayde Alfarone replied 1 year ago.

ok, keep trying

Expert:  Wayde Alfarone replied 1 year ago.

it should lock to a different screen eventually

Customer: replied 1 year ago.
I'm at 95 times
Expert:  Wayde Alfarone replied 1 year ago.

Okay, stand by, I'm checking on your model.

Customer: replied 1 year ago.
Lol now 105
Expert:  Wayde Alfarone replied 1 year ago.

Oh brother.... Who's the carrier?

Customer: replied 1 year ago.
Tracphone: (
Expert:  Wayde Alfarone replied 1 year ago.

I'm working on it, don't go anywhere....

Customer: replied 1 year ago.
Thank you
Expert:  Wayde Alfarone replied 1 year ago.

Does your phone have a pattern screen or do you enter numbers?

Customer: replied 1 year ago.
Numbers. I believe up to 16
Expert:  Wayde Alfarone replied 1 year ago.

Hmmm, the pattern is a way I know for sure. Do you see anywhere on the screen where it say "forgot password" (usually at the bottom.

Customer: replied 1 year ago.
Just emergency call press and hold
Expert:  Wayde Alfarone replied 1 year ago.

Ok, stand by

Expert:  Wayde Alfarone replied 1 year ago.

Kim, I'm really sorry but I can't come up with a way to unlock that model. The swipe screen I can do but not this one.

Expert:  Wayde Alfarone replied 1 year ago.

I hate to have to tell you that.

Expert:  Wayde Alfarone replied 1 year ago.

I will keep trying but for now I'm going to opt out so you don't get charged and maybe someone else will have an answer.

Customer: replied 1 year ago.
Ugh OK. Thank you for trying
Expert:  Wayde Alfarone replied 1 year ago.

I'm so sorry

Expert:  Wayde Alfarone replied 1 year ago.

Good luck, and if I come up with anything I'll let you know asap!

Expert:  Richard replied 1 year ago.

Hi there and welcome

A Youtube account is a Gmail account, they stopped seperating these many years ago. Creating a new Gmail account will not help here.

As this is a LGL39C it cannot be unlocked with the Gmail account, not all phones use this as a backup, including this model.

I wont take up anymore of your time here but you will need to reset the phone.

The whole point of the lock is to stop access to the data, and whilst its not something you wish to do, you are going to have to reset the phone. If it was so easy to bypass it, it would of been patched (The Galaxy S2 had a bug where you could bypass the lock and was quickly patched).

To reset you do the following

Turn the power off. Press and hold the Power/Lock Key + Volume Down Key .

When the Factory Hard Reset welcome screen appears, release all of the keys.

Press the Power/Lock Key to continue or any other key to cancel.

Press the Power/Lock Key once more to confirm or any other key to cancel.

Your phone will perform a factory reset

I am sorry this is the case, but I do not want you wasting anymore time on this when your only option here if you cannot guess the lock, is to reset it.

Anything though stored on the SD card will be kept, so if your son stored anything there you will have it back again after the reset, its just the phones internal memory that is reset.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you