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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
This sounds like the firmware has glitched, you can get it going again by doing a power reset. Press and hold the power button down for 45 seconds. Then power on normally. If that fails remove the battery for 1 minute and then reinsert it.
Please let me know if you need any other assistance.
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