How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy***** CellTech Your Own Question
Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9488
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

My samsung 4 phone is froze thr screen stays on can't move

Customer Question

my samsung 4 phone is froze thr screen stays on
can't move any or shut it off
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

This sounds like the firmware has glitched, you can get it going again by doing a power reset. Press and hold the power button down for 45 seconds. Then power on normally. If that fails remove the battery for 1 minute and then reinsert it.

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

Related Cell Phones Questions