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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31327
Experience:  Cell / Smart phone problem solver for over 15 years
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Is there any way to retrieve videos that were taken on my

Customer Question

Is there any way to retrieve videos that were taken on my phone? The videos seem to have vanished from my phone.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.
What is the brand/model of your phone please?

Customer: replied 1 year ago.
Randy, please forgive me if I show how inexperienced I am with my phone. I just recently began to use this particular phone. The brand/model of my phone is LG G3
Expert:  Randy***** CellTech replied 1 year ago.

Okay, thank you.

Have you reset the phone or have any changes been made to the phone since you last knew of the videos being in the gallery on the phone?

Customer: replied 1 year ago.
If I call you, what would be the total amount for your help today?
Expert:  Randy***** CellTech replied 1 year ago.

I am not sure of the cost, I only do the tech support. Sorry about that.

Customer: replied 1 year ago.
I have just been charged @25 in order to get to you. Does this mean if I call you, I will be charged another $20?
Expert:  Randy***** CellTech replied 1 year ago.

Yes, the additional service does cost extra.

Customer: replied 1 year ago.
I suppose I have just noticed the answer to my $20 question. Therefore, I have no choice but to conserve and try to communicate with you through on line. To answer your question. If I have reset my phone, I did it unknowingly.
Customer: replied 1 year ago.
Randy, I will have to leave the house in just a few minutes. Is there any way for me to contact you later?
Expert:  Randy***** CellTech replied 1 year ago.

Okay. Yes, this page will be open. There will be a link in your email and you can also bookmark on your computer desktop.

Expert:  Randy***** CellTech replied 1 year ago.
  1. Tap ○ > menu> Gallery to view videos stored in the storage.
  2. Tap an album to open it and view its contents. (The pictures and videos in the album are displayed in chronological order.)
Expert:  Randy***** CellTech replied 1 year ago.

Image>

Customer: replied 1 year ago.
Randy, I am sorry to have to leave for right now. I will be unavailable for at least the next 4 hours. When I return, I will get back with out conversation. Thank you,
Expert:  Randy***** CellTech replied 1 year ago.

okay, no problem.

Customer: replied 1 year ago.
Hello, Randy?
Customer: replied 1 year ago.
I am back!
Customer: replied 1 year ago.
Hello, is anyone there?
Expert:  Randy***** CellTech replied 1 year ago.

Hi, were you able to find the videos in the gallery instructions that I sent earlier?

Customer: replied 1 year ago.
NO!
Expert:  Richard replied 1 year ago.

Hi there and welcome Geraldine.

Do you still require assistance with this?

Please let me know