Hi Robin. My name is***** you for your question and the opportunity to assist.
With the phone plugged in to your computer, click Start and open My Computer.
In the My Computer window do you see your phone listed among the entries?
Thanks. Can you tell me the name of the program you downloaded?
I can. You don't need to sign up for a subscription.
Those are automated emails from JustAnswer generated when a reply is made. I get the same ones in my inbox when you reply to me.
Can you tell me the model number of your phone?
If it's not recorded on a label on the phone itself you would need to open the menu and look through the entries for one
that would contain that information. I'm not sure what term Verizon would use.
Thanks. Let me see what I can find about it.
Yes I can connect remotely but I won't be able to do that for 30 minutes. Can I contact you then on this page?
I apologize. I've had something come up that requires my immediate attention. I'll open this up to the other experts online now.
You'll receive an email notification when one responds.
Hi there and welcome
This is a different expert
Do you still require assistance with this? Please let me know.