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Richard, Technician
Category: Cell Phones
Satisfied Customers: 35317
Experience:  Cell / Smart phone problem solver for over 15 years
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My nokia lumia 928 had water damage and now it doesn't show

Customer Question

My nokia lumia 928 had water damage and now it doesn't show ringer in my setting for sounds and ringtones. Is there anyway to reset the phone to get the ringer to show up in my settings? It only shows vibrate now.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

If you connect the headphones to the phone and then check, does it then show ringer?

Customer: replied 1 year ago.
Let me try that, please hold one second Richard.
Expert:  Richard replied 1 year ago.


Customer: replied 1 year ago.
No, it still doesnt show ringer
Customer: replied 1 year ago.
It does have sound for the call throught the headphones now
Customer: replied 1 year ago.
However, it doenst show ringer in the settings window
Expert:  Richard replied 1 year ago.

ok, looks like you may have damaged the speaker, but we will do a reset of the phone to be sure its not the firmware.

This will remove any data from the phone and return it to new, but this you cannot avoid.

To do the reset.

  1. Tap Settings.
  2. Tap about.
  3. Tap reset your phone.
  4. Tap yes to confirm.

Then setup the phone again and let me know if it now allows you to choose ringer please.

Customer: replied 1 year ago.
I have cloud backup with verizon, I can download my data and info after the reset, right?
Expert:  Richard replied 1 year ago.

It depends on what has been backed up to this, if your data is backed up to it then yes.

I believe you need to run the app to do that first

Customer: replied 1 year ago.
which app is this