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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9559
Experience:  Cell Phone Expert
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I am .i lost my pass word cell phone. i would like to

Customer Question

hi,i am rich .i lost my pass word for my cell phone. i would like to recover it with erasing my pictures and contacts.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.
What is the brand/model of your phone please?

Customer: replied 1 year ago.
asus padfone x model TOOD
Expert:  Randy***** CellTech replied 1 year ago.

okay, thank you.

do you have a google/gmail account connected to the asus phone?

Customer: replied 1 year ago.
Expert:  Randy***** CellTech replied 1 year ago.

If you have a google account connected to the phone you can use android device manager to reset the password>>go to..https://www.google.com/android/devicemanager
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the Asus.

Customer: replied 1 year ago.
i can try that to see if it works. this all started when i signed up on google. what if i still can not unlock the cell phone.what is my next step?
Expert:  Randy***** CellTech replied 1 year ago.

hopefully, that will work for you.

If it doesn't then, unfortunately,you will have no option but to factory restore the phone.

Customer: replied 1 year ago.
i thought you could help me but can not. so i will not be charged on my credit card,correct/
Expert:  Randy***** CellTech replied 1 year ago.

JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that did not help.

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