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I am sorry to hear that you are having this issue.What is the brand/model of your phone please?
okay, thank you.
do you have a google/gmail account connected to the asus phone?
If you have a google account connected to the phone you can use android device manager to reset the password>>go to..https://www.google.com/android/devicemanagerthen sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the Asus.
hopefully, that will work for you.
If it doesn't then, unfortunately,you will have no option but to factory restore the phone.
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