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Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 14387
Experience:  10 years of professional experience.
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My iphone 6s is having three issues.

Customer Question

My iphone 6s is having three issues.
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

How may I help you today?

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
1st issue. in the iTunes music section of my phone not all of my purchased songs or albums are appearing. For example I bought the full sound track to frozen, it does not appear as an album, only the individual tracks appear.2nd issue: The search function in the contacts section does not work. I can see the names but when I search for them I receive no answers.3rd issue: The phone switches from silent to not silent when it is just resting on my desk, I am not touching it at all. This also happens in my purse in the car etc.
Expert:  Jason Jones replied 1 year ago.
Thank you for the update. In your case, it sounds like the firmware on your iPhone 6s has become corrupt. The resolution in your case is to restore the firmware.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Connect the iPhone to the computer that you have been using the phone and iTunes with.
- First, you should make a backup of the iPhone through iTunes. Once that is complete, continue below.
- Now it is time to restore:
Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.
Now your iPhone will be back up and have all the restored information from your last sync.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason