Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Please first try removing the battery for 5 minutes, then plug it back. If you don't know how to remove it, please open the attached image with the instructions.
Then please charge the phone for at least one hour and then turn it ON. If it doesn't work then the battery or the charger may be defective. Or the circuit board inside the phone may be defective as well. In this case please let me know if the unit is still in warranty.
Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.
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