Hi and thank you for your question. My name is ***** ***** I will be happy to assist you.
Please verify the model number for me. Just to make sure it is the VN280.
With the device plugged in to the computer,
Select mass storage mode and then locate your phone in Computer and see if that folder is there. There is a good chance the folder will open on its own when switched to mass storage or the computer will ask what you want to do and you can select open folder.