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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9265
Experience:  Cell Phone Expert
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I locked myself out of my Samsung 4G phone, I forgot to

Customer Question

I locked myself out of my Samsung 4G phone, I forgot to write the 4 digit pin down, can you help?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you have a Samsung or Google account connected to the Samsung phone?

Customer: replied 1 year ago.
I have a google account but never use it
Expert:  Randy***** CellTech replied 1 year ago.

okay, do you know if you used it to sign in on the phone when you first set it up?

Customer: replied 1 year ago.
I think so, it was a gmail account - think it was***@******.***
Expert:  Randy***** CellTech replied 1 year ago.

okay, do you remember the password ***** the gmail?

Customer: replied 1 year ago.
think so,
Expert:  Randy***** CellTech replied 1 year ago.

If you have a google account connected to the phone you can use android device manager to reset the password>>go to..https://www.google.com/android/devicemanager
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the Samsung.
If you can not do the above you will have to do a factory restore on the phone> Please follow these steps>
Remove the battery, wait for a few seconds, and then reinsert the battery. If the battery is not removable, power the phone off to begin.
Then press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
Scroll to wipe data/factory reset by pressing the Volume down button.
Press the Power button.
Scroll to Yes -- delete all user data by pressing the Volume down button.
Press the Power button.
The phone will now wipe all contents.
Press the Power button.
The phone will now reboot to the initial setup screen.

Expert:  Randy***** CellTech replied 1 year ago.

I hope this goes well for you,

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!