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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31284
Experience:  Cell / Smart phone problem solver for over 15 years
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How can I retrieve deleted pictures from my phones camera?

Customer Question

how can I retrieve deleted pictures from my phones camera?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

can you tell me the make and model of the phone and if the pictures where stored on the internet memory or an external memory card please?

Customer: replied 1 year ago.
Hi. iphone 5s. they possibly are in the cloud somewhere but not on an external memory card.
Customer: replied 1 year ago.
I had the photos and transferred them to a mailbox then deleted from the camera roll. now I cant download the picures in the mailbox.
Expert:  Richard replied 1 year ago.

ok, go on your computer to www.icloud.com

Sign in with the same Apple ID you use on the phone and tell me please if you see the photos listed there.

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Great

Are you on a windows or Mac computer?

Customer: replied 1 year ago.
windows
Expert:  Richard replied 1 year ago.

Thanks

you can then download the photos to your windows computer and then add them back to the phone via itunes (if you wish to still have them on the phone)

To do this, install iCloud from my link below

https://support.apple.com/en-us/HT204283

Then follow this video to setup iCloud to download the photos to your computer

https://www.youtube.com/watch?v=nATj9MVoLxo

you will then have them again from the cloud.

Let me know the results please,

Customer: replied 1 year ago.
ok. thanks. Ill let you know.
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
ok. I think I did everything . when I open the icloud photo folder it says it is empty
Expert:  Richard replied 1 year ago.

Yet you say you saw photos when you signed into www.icloud.com correct?

Customer: replied 1 year ago.
I have to stop now. I'll check in later . Thank you
Expert:  Richard replied 1 year ago.

ok.. but are you able to respond to my last question please?

As if you signed in with the same Apple ID on www.icloud.com as you used when installing the program, you would see the photos.