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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31124
Experience:  Cell / Smart phone problem solver for over 15 years
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I lost my samsung galaxy S4 and I can not track it because

Customer Question

i lost my samsung galaxy S4 and I can not track it because the device is offline. How do I track it?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Even removing the Sim card it can still be tracked, just depends if they reset it.

Did you try to track it via my link below?

https://www.google.nl/android/devicemanager

Can you go there, sign in with the same account you used on the phone and tell me please if you can then see it.

Customer: replied 1 year ago.
I tried. no luck as I said phone is switched off or has another simcard inserted
Expert:  Richard replied 1 year ago.

Ok, switching it off or a SIM card being changed would not effect this as it would still write its last location, and the SIM card has not connection to the Gmail account.

What they did was reset the phone (whoever found it) as soon as they found it. Its the only reason it is not showing any of its locations.

I am really sorry but this is the only method to track it. If its not showing up, it will not be possible.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you