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John T. F.
John T. F., Mac Druid
Category: Cell Phones
Satisfied Customers: 3035
Experience:  20+Yrs in the computer/electronics service industry
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I downloaded the newest update on my phone and my phone died

Customer Question

I downloaded the newest update on my phone and my phone died while I was at work. When I recharged it it is requiring a passcode. I put in the one I had used previously (had not entered a new one when updating and was not asked for a new one). Now my phone is locked up. What is the next step?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  John T. F. replied 1 year ago.

Hi,

what model of phone do you have, please?

Thanks,

John

Customer: replied 1 year ago.
I phone 5S
Expert:  John T. F. replied 1 year ago.

Thanks,

how do you normally back up your iPhone, via iTunes or iCloud?

John