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Ashik
Ashik, Cellphone Tech
Category: Cell Phones
Satisfied Customers: 10216
Experience:  Experience with iPhone and other Smartphones
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I tried to do the upgrade and my computer went down. my

Customer Question

i tried to do the upgrade and my computer went down. my phone is stuck on loading. cannot power off or turn on. what do i do?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The firmware/software of your iPhone is corrupted. Your only option is force-restore the iPhone to factory settings through iTunes application (from computer) by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it.

But if you've backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank and will be unresponsive. It is normal. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Please let me know if that didn't work, so I will continue to help you until we fix the problem