Hi there and welcome
Can you hold the power button down for 60 seconds then release.
If it then powers off, then turn it on and tell me if it now operates correctly please.
ok... sorry you did not indicated what you have already tried.
Can you tell me what you have already done then please so I don't go over this again with you ass nothing was mentioned? And please note we are not yet completed here.... so if you can please reply, that would be appreciated. Thank you