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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 32039
Experience:  Cell / Smart phone problem solver for over 15 years
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I'm having trouble with my Lte internet running extremely

Customer Question

I'm having trouble with my Lte internet running extremely slow. I contacted Verizon & still have 4G of data left. Can IPhone's get viruses?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.

Hi there and welcome

iPhones do not get viruses but the firmware can crash.

Can you hold the home and power buttons on the iPhone until you see the Apple Logo, then release.

Let the iPhone restart and when it has, test and tell me if the speed has not increased.

Let me know the results please

Customer: replied 1 year ago.
Hi Richard,
I just tried it & still the same results.
Expert:  Richard replied 1 year ago.

Thanks

can you go to Settings, General, Reset, Reset Network Settings.

Let this complete, repeat the initial instructions I did and tell me if it now improves please.

Customer: replied 1 year ago.
Sorry for the late response. It's still the same
Expert:  Richard replied 1 year ago.

Thats ok

Where is it running extremely slow? In a particular app?

Customer: replied 1 year ago.
Safari & the apps.
Expert:  Richard replied 1 year ago.

Thanks

We will then need to reset the phone

First, have you backed up the phone to your computer via iTunes?

Customer: replied 1 year ago.
No I haven't. I'm not near a computer
Expert:  Richard replied 1 year ago.

Do you have data you need to keep on it? If so, what data?

Customer: replied 1 year ago.
Are you talking about my apps, iTunes & etc?
Expert:  Richard replied 1 year ago.

Correct, any data on the phone. eg; Contacts, photos ect

Customer: replied 1 year ago.
I have I-cloud & I'm really not sure if it saves all data.
Expert:  Richard replied 1 year ago.

ok, go to Settings, iCloud and check if its all on on the phone