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Hi, My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue. This could be a glitch in the firmware and the Phone needs to reboot, lets try and force a reboot > Hold the power button down for about 30-40 seconds, then power back on and check. If that does not work let me know the model number of your Nokia please.