Hi, my name is ***** ***** certified professional with over 10 years experience.
I will be glad to try and assist you with this. I am sorry this happened.
This could be a glitch in the phones settings and we can check those and it may also be with your providers network setting however we will need to eliminate the phone settings first.
I will need your zip code, the name of your cellular provider and also the brand/model of your phone.