Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your device?
OKay you posted your question here in the e-reader category. I'll ask customer service to move it over to the cell phone section so an expert there can help you.
Please do not reply back or rate - either will bring you back to me and prevent another expert from helping you.
Hi there and welcome
Can you please hold Volume UP and power for 10 seconds then release and tell me if it now turns on.
Let me know please.