How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy***** CellTech Your Own Question

Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9252
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

My son lost s phone. it should still be powered on however

Customer Question

my son lost his phone. it should still be powered on however there is no tracking app installed. its a Samsung galaxy S5. android device manager couldn't find it
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue. The newer Samsung devices do not use the Android Device manager, they use Samsung Find My Mobile service.
To use Samsung Find My Mobile service, you need:
a Samsung account. The webpage requires you to log in with your Samsung account.
enable Find My Mobile on your Samsung Galaxy . If you added a Samsung account on the Galaxy S5, by default, this is enabled.
Please go to >https://findmymobile.samsung.com/login.do
Customer: replied 1 year ago.
The phone requires a Google acct, don't remember ever having a Samsung acct
Expert:  Randy***** CellTech replied 1 year ago.
Okay, unfortunately those are the only options.