How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy***** CellTech Your Own Question

Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9266
Experience:  Cell Phone Expert
62741268
Type Your Cell Phones Question Here...
Randy***** CellTech is online now
A new question is answered every 9 seconds

Samsung t599n galaxy frozen. Push any button on screen and

Customer Question

Samsung t599n galaxy frozen.
Push any button on screen and get no response
Submitted: 1 year ago.
Category: Cell Phones
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy***** CellTech replied 1 year ago.

Hi,
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .
I am sorry to hear that you are having this issue.

Please follow these steps:

  1. Remove the back cover by pulling apart at the notch located on the bottom edge of the phone.
  2. Remove the battery by lifting it out of the compartment.
  3. Then while the battery is out press the power button for 20 seconds,
  4. Then reinsert the battery.
  5. Align the golden contacts on the battery with the golden contacts in the battery compartment.
  6. Press the battery into place.
  7. Replace the back cover.
  8. Then press the power button for 20 seconds.
  9. Let me know if that works please.
Expert:  Randy***** CellTech replied 1 year ago.

If that fails try this next please>

  1. Press and hold the following three buttons at the same time:
    • Volume Up key
    • Home key
    • Power key
  2. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
  3. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  4. Press the Volume Down key to highlight 'wipe cache partition.'
  5. Press the Power key to select and wipe the cache.
  6. With 'reboot system now' highlighted, press the Power key to restart the device.
Customer: replied 1 year ago.
No, neither worked as far as freezing the screen. Now after doing second option, I have reset phone AND lost all data and still never response with the "start" for resetting g the phone
Expert:  Randy***** CellTech replied 1 year ago.

Okay, what is the approximate purchase date of your phone?