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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 31231
Experience:  Cell / Smart phone problem solver for over 15 years
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I need assistance with my iphone,the problemis -it says when

Customer Question

hi
i need assistance with my iphone,the problemis -it says when i want to sign into the phone that my apple id is disabled,i tried to follow all the prompts to activate the phone it keeps sending me to the changing of password ***** find my apple id but nothing seems to work, i even tried to phone the support centre but they are closed or it is a machine
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is Richard.
As the first step, can you connect the phone to your computer and open iTunes.
Tell me then please exactly then what iTunes says please?
Customer: replied 1 year ago.
i can but the apple id is disabled
Expert:  Richard replied 1 year ago.
I understand but I needed you to do the following please...
As the first step, can you connect the phone to your computer and open iTunes.
Tell me then please exactly then what iTunes says please?
What does iTunes say please?
Customer: replied 1 year ago.
hi the itunes give me now an error saying "unknown error occured"(0x8000000A)
Expert:  Richard replied 1 year ago.
Thanks
You will have to try reset the iPhone as this is a serious system error. This is going to remove all data from the iPhone and return it to new, but this we cannot avoid.
To do the reset
Connect the phone to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and it should now work
Let me know the results please
Thank you
Customer: replied 1 year ago.
Message from i tunes "we could not complete request there is an error in the i tune store (0x80090318)
Expert:  Richard replied 1 year ago.
Can you then disconnect the iPhone, and hold the home button only down and keep it held down then connect the phone to iTunes again.
what then happens?
Customer: replied 1 year ago.
I tried yet again to connect and itunes gave me a reset option and so i did and they asked for the old log in apple id and then said they will send me mail still waiting.....
Expert:  Richard replied 1 year ago.
ok, check your spam folder it is in there.
Else email yourself to ensure it has downloaded all emails.
If not, run the process again to get it to resend the email.
Let me know the results please
Customer: replied 1 year ago.
okay will do
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
nothing in the spam as adviced
but do get your response quickly
will do the process yet again
Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.
still no mail from them
Expert:  Richard replied 1 year ago.
ok, do this
Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:
netsh winsock reset
Press enter
Then try to reset the iPhone again via the instructions
Connect the phone to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and it should now work
Let me know the results please
Customer: replied 1 year ago.
Richard has done all you instructed and am still waiting on the process and the mail from them,will keep informed this is very frustrating..
Expert:  Richard replied 1 year ago.
it this time did not give an error (0x80090318) as it did last time, but came up with this message
remember this was the POWER AND HOME procedure, not just the HOME button.
Customer: replied 1 year ago.
did that but still give the same error code as before what now
Expert:  Richard replied 1 year ago.
ok, I am not clear you did my instructions there as you did not reply that you still got the error, so what now is I want you please to follow the instructions carefully I gave and have repeated below
Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:
netsh winsock reset
Press enter
Then try to reset the iPhone again via the instructions
Connect the phone to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and it should now work
Let me know the results please
Read more: http://www.justanswer.com/cell-phones/98yak-i-need-assistance-iphone-the-problemis-it-says.html?dologin=1&src=nql#ixzz3ib7eO1fj
Customer: replied 1 year ago.
still waiting on this and had done the process about three times but still error code as given before.....?
Expert:  Richard replied 1 year ago.
ok, can you restart the computer, then try to reset the phone and tell me if you still get the error please.
Customer: replied 1 year ago.
I am doing this on a seperate computer now and still give me the same error but will keep trying and keep you informed....
Expert:  Richard replied 1 year ago.
to clarify this, you mean you have tried my instructions on multiple computers and still the same error?
Customer: replied 1 year ago.
we are even now three with you ,some of the IT guys are sitting in on this too and they are puzzled
Expert:  Richard replied 1 year ago.
Ok, Apples put a lock on the phone on their servers which is why it will not reset.
Usually the email should have come through but if it has been reported stolen, they can stop this.
You will have to call them on 0800 444 426
Check why the lock is put on and to get this removed so the phone will function again.
Let me know the results please
Customer: replied 1 year ago.
I am the owner of the phone and i tried calling them and it goes to voice mail and out of office saying they are open from 8h00-16h00
and i was given this webside by the voice prompt......?
Expert:  Richard replied 1 year ago.
I am not contesting you are the owner or not, I am just giving reasons why they would say this.
You will need to wait a few hours and then call back when they are opened.
Customer: replied 1 year ago.
But now what time are they open or fucntional it is midday here and it is early morning hours there...?
Expert:  Richard replied 1 year ago.
correct, in 4 hours they should be open.
else try the UK office on 0800(###) ###-####
You need to use a 0044 before it so
0044(###) ###-####
Customer: replied 1 year ago.
got the number where to from here...?
Expert:  Richard replied 1 year ago.
Sorry I dont understand what you mean.
Got what number?
Customer: replied 1 year ago.
the tel.number you send me/to dial from contacting the support line.
Expert:  Richard replied 1 year ago.
you call the number... thats why I gave it to you, to call please.
Customer: replied 1 year ago.
you just ask what number and i told you what number and i did call and IT IS HANDLED BY A VOICE MAIL....?
Expert:  Richard replied 1 year ago.
I think you missed a message
you called the US number, they are not open
So I told you
"correct, in 4 hours they should be open.
else try the UK office on 0800(###) ###-####
You need to use a 0044 before it so
0044(###) ###-####
Then your reply
"got the number where to from here...?"
you call the number, thats where to from here...