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Vinod Menon
Vinod Menon, Customer Service
Category: Cell Phones
Satisfied Customers: 2862
Experience:  More than 3 years of using and giving tech support for apple products.
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I have an iphone 6 plus, when i try to go to the App store

Customer Question

i have an iphone 6 plus, when i try to go to the App store there asking for my password ***** my old E-mail address wich i have forgotten
the old e-mail was***@******.***
the new e-mail is***@******.***
i need to make a new account to app store using my new e-mail
when i try to reset for new password ***** is asking for my date of birth wich i applied
it comes back saying there is no account assoc. with that birthdate
please help.
Heidi Tucker
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Vinod Menon replied 1 year ago.

Hi

I am Vinod. I will try my best to help you resolve this issue.

Are you being asked for a password ***** you try to update the apps? And do you still have access to your old email?

Thank You

Vinod

Customer: replied 1 year ago.
no more access to my old e-mail, NO
Customer: replied 1 year ago.
Hello ???????
Expert:  Vinod Menon replied 1 year ago.

I am typing out the answer. Please give me a few minutes.

Customer: replied 1 year ago.
okay thanks
Customer: replied 1 year ago.
im not paying another amount of money
Expert:  Vinod Menon replied 1 year ago.

Then I am afraid there is no way to reset the password ***** that apple ID (associated with the old email). You may need to write to the itunes store to reset the password ***** it through their website

www.apple.com/support/itunes/contact

However, you will be able to create a new apple ID with the new email address. On your iphone, go to settings > itunes and app stores. Your old account would be listed there. Tap on it and click on "sign out". Now click on "sign in"and choose "create an apple ID".

Note: If you have any apps bought using the old apple ID, you will not be able to update those apps unless you have the password ***** that old ID.

Expert:  Vinod Menon replied 1 year ago.

no problem, you don't need to pay anything extra. It is a one time payment unless you have opted for any memberships.

Customer: replied 1 year ago.
i like to cancel this please, i don't want this app
Expert:  Vinod Menon replied 1 year ago.

I am sorry. I did not understand what app you mean?

Customer: replied 1 year ago.
membership
Expert:  Vinod Menon replied 1 year ago.
I am only an expert and I don't have any access to your account. So I am not sure whether you have opted for any memberships other than a one time payment.
The following website walks you through on how to cancel membership if you have any
http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription
Customer: replied 1 year ago.
cancel out on this membership to get to you
Expert:  Vinod Menon replied 1 year ago.
Please write to***@******.*** to cancel any memberships because I don't have any access to your account.