How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 33012
Experience:  Cell / Smart phone problem solver for over 15 years
32989067
Type Your Cell Phones Question Here...
Richard is online now
A new question is answered every 9 seconds

My sound does not work and receiving calls unless

Customer Question

my sound does not work for calling and receiving calls unless I have my speaker on
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is Richard.
Can you tell me please the make and model of the phone?
Thank you
Customer: replied 1 year ago.
htc Android
Expert:  Richard replied 1 year ago.
Thanks
I did not see the model in your reply, but can you remove the battery from the phone and wait 5 minutes.
then put the battery back in the phone, turn it on and tell me please if you now get sound.
Let me know the results please
Customer: replied 1 year ago.
where is the battery?
Expert:  Richard replied 1 year ago.
Can you tell me the exact model of the phone and I can then tell you where.