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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9252
Experience:  Cell Phone Expert
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I can not remember my password ***** unlock my phone, it is a

Customer Question

I can not remember my password ***** unlock my phone, it is a Samsung prevail
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Randy***** CellTech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
I am sorry to hear that happened.
If you have a google account connected to the phone you can use android device manager to reset the password>>go to..https://www.google.com/android/devicemanager
then sign in with your google account and password. Then choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the Samsung.
If you can not do the above you will have to do a factory restore on the phone> Please follow these steps>
Remove the battery, wait for a few seconds, and then reinsert the battery.
Then press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
Scroll to wipe data/factory reset by pressing the Volume down button.
Press the Power button.
Scroll to Yes -- delete all user data by pressing the Volume down button.
Press the Power button.
The phone will now wipe all contents.
Press the Power button.
The phone will now reboot to the initial setup screen.
Customer: replied 1 year ago.
it didn't work google never asked for a new password ***** I don't want to lose anything
Expert:  Randy***** CellTech replied 1 year ago.
okay, were you able to choose lock on the android device manager screen?
Customer: replied 1 year ago.
it says..... setup lock and erase
Expert:  Randy***** CellTech replied 1 year ago.
okay, choose lock, then google will ask you to create a new password. Then you can use that password ***** unlock your screen on the Samsung
Customer: replied 1 year ago.
it doesn't ask me to create a new password *****
Expert:  Randy***** CellTech replied 1 year ago.
okay, does the Device manager locate the Samsung phone?
Customer: replied 1 year ago.
yes
Expert:  Randy***** CellTech replied 1 year ago.
okay, how many times have you entered the wrong password ***** the Samsung?
Customer: replied 1 year ago.
105
Expert:  Randy***** CellTech replied 1 year ago.
okay, unfortunately those are the only options available. The Android device manager usually works.