How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 14360
Experience:  10 years of professional experience.
30759776
Type Your Cell Phones Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Cannot turn my i5 Verizon on

Customer Question

Cannot turn my i5 Verizon on
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask for the full brand and model name of the phone?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
Verizon i5s phone
Expert:  Jason Jones replied 1 year ago.
Verizon is the name of your cell phone company.
Does i5s mean it is an iPhone 5s?
Thank you.
Customer: replied 1 year ago.
Yes
Expert:  Jason Jones replied 1 year ago.
Thank you for the clarification.
Let's first try the easy fix first. Hold down the home button and the power button at the same time for 20 seconds or until it resets. Once it resets, let go of both buttons. If that fixed the problem, you are good to go. If the problem is not fixed, please continue below.
Only follow the instructions below, if the instructions above didn't help.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Press and hold the top power button until the iPhone turns off
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.
Now your iPhone will be back up and have all the restored information from your last sync.
Customer: replied 1 year ago.
No thanks. Going to Verizon Store.
Expert:  Jason Jones replied 1 year ago.
No thanks? Those are the instructions. When you go to the Verizon store, they will give you the same instructions.
Expert:  Jason Jones replied 1 year ago.
In any case, I do thank you for your time today.
If you need any help later on, please let me know.
Thank you,
Jason
Customer: replied 1 year ago.
No thank you.
Expert:  Jason Jones replied 1 year ago.
Thank you.