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Randy***** CellTech
Randy***** CellTech, Cell Phone Technician
Category: Cell Phones
Satisfied Customers: 9260
Experience:  Cell Phone Expert
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My SG5 turns on but proceeds no further

Customer Question

My SG5 turns on but proceeds no further
Submitted: 1 year ago.
Category: Cell Phones
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy***** CellTech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try this please..Please follow these steps>
Remove the battery, wait for a few seconds, and then reinsert the battery.
Then press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.
Scroll to wipe data/factory reset by pressing the Volume down button.
Press the Power button.
Scroll to Yes -- delete all user data by pressing the Volume down button.
Press the Power button.
The phone will now wipe all contents.
Press the Power button.
The phone will now reboot to the initial setup screen.