Thank you for allowing me to assist you, my name is ***** ***** I will be happy to assist you with your concern today.
Without the make and model of the phone I cannot provide info directly related to the model in terms of specifics however what I can do is explain that instead of turning off I would suggest resetting the phone (soft reset) and or remove battery
and put back in (again depends on phone) if that does not work then you would need to contact your service provider as there is either a problem with the phone or a problem with your account or the service of which both require your service provider being directly contacted.
If you can provide exact phone model I can provide more info such as exactly how to reset or remove battery or other checks.
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