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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 33998
Experience:  Cell / Smart phone problem solver for over 15 years
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My Net10 sim has locked up on me

Customer Question

My Net10 sim has locked up on me please please help me

Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is Richard.
Can you remove the battery from the phone and wait 5 minutes
Connect the battery again and turn on the phone and tell me if it now functions please
Customer: replied 1 year ago.

It's an iPhone 4

Expert:  Richard replied 1 year ago.
Thanks
Can you please hold the power and home button on the iPhone for about 10 seconds until the apple logo appears, then release the buttons.
Let the iPhone restart and then try to use it
Let me know the results please
Thank you
Customer: replied 1 year ago.

It's asking for a puk code

Expert:  Richard replied 1 year ago.
ok, that's a security code you need to get from net 10 as it relates to your account.
You need to call 1- 877- 836- 2368
Once you have verified yourself on the phone, you can then receive the PUK code and unlock the phone.
Let me know the results please

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