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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 16838
Experience:  Cell / Smart phone problem solver for over 15 years
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how do I unlock a Nokia Carl Zeiss phone

Resolved Question:

how do I unlock a Nokia Carl Zeiss phone
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Richard replied 1 year ago.
Thanks for using JustAnswer. My name isXXXXX will do whatever I can to provide you with excellent service and answer your questions!

Are you referring to a screen unlock or network unlock?

Thank you
Customer: replied 1 year ago.

screen

Expert:  Richard replied 1 year ago.
ok, you have to Factory Reset it Jenny.

It is going to delete all Data on the phone, but there is no way to avoid this.

To do it

Turn off the phone
Press and Hold together “VOLUME DOWN + CAMERA BUTTON + MENU BUTTON + POWER BUTTON“
do not release the button at step 2 until the phone vibrates and the screen will appear again

Than it will reset, removing the unlock code

It can be tricky to do, so give it a few tries please

Let me know if you have any difficulties

Customer: replied 1 year ago.

what is step two?

Expert:  Richard replied 1 year ago.
This step Jenny

Press and Hold together “VOLUME DOWN + CAMERA BUTTON + MENU BUTTON + POWER BUTTON“

Customer: replied 1 year ago.

it keeps flashing between off and a square box screen.

Expert:  Richard replied 1 year ago.
ok, you have all buttons held down? Has it vibrated yet?
Richard, Technician
Category: Cell Phones
Satisfied Customers: 16838
Experience: Cell / Smart phone problem solver for over 15 years
Richard and 3 other Cell Phones Specialists are ready to help you
Customer: replied 1 year ago.

yes it vibrates then the box screen comes on then box screen goes out. then it will vibrate again and box screen comes back on. it keeps doing that

Expert:  Richard replied 1 year ago.
ok, but you release the buttons when it vibrated?

You need to do it exactly as I listed

Turn off the phone
Press and Hold together “VOLUME DOWN + CAMERA BUTTON + MENU BUTTON + POWER BUTTON“
do not release the buttons until the phone vibrates and the screen will appear again

Are you doing it exactly like this?

Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
ok, than try to reset it this way please

dial or phone position
Input the keypad with *#7370# XXXXX choose YES

Are you able to do this?



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