Hello and thank you for contacting JustAnswer, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.
For security reasons, if you cannot remember your code to unlock the device and you did not have a Google account for recovery, there is no way to unlock the phone. You will need to restore the phone back to factory which will delete all of your data. I can assist you with that, if you wish.
i would like that
Great, please follow these steps very closely:
Begin by powering your device offNow press and hold the Home, Volume Down, and Power keys until an exclamation point is displayed next to an Android™ on-screenHere press the Home key to view the Android system recovery optionsPress the Volume Down to scroll to "Wipe data/Factory reset" and then press the Menu key to selectNow press the Volume Down again and select "Yes -- delete all user data" and then press the Menu key to selectWhen the "Data wipe complete" is displayed, select reboot system now
the volume key doesnt give me any option, i got to the screen to reboot but no option to select yes
Which screen are you at?
Oh, the Data Wipe Complete? Select the Reboot option with the volume keys and press menu to select it.
the screen that has the options to reboot but no yes option after i choose wipe data reboot system
Did that work?
still no yes option
the screen just stays on the one with the android guy and exclamation point
There should be an option that just says "reboot system now." Use the volume up key to select it and press menu.
Oh wait. Let's start over. I just need to make sure you are doing it all the way through. You restarted the phone and you see the android. Do you see any text on the screen?
done, does it take a while to reboot or should it be doing anything
Should go black and then turn on like it normally does. Might just take longer than normal.
yes i see the text with the options to wipe and reboot and other options as well
it just goes right back to the android guy
Ok, did you select the data wipe option with the volume keys and the menu key?
(menu key is the one on the far left at the bottom)
yes, i was hitting the dan home key. my bad
its turning back on now
back to too many pattern attempts
Ah, that might be why. Ok, start the process over, use the menu key this time. Should be able to get further.
AT&T also has a video if you would like to watch it/follow along.
i would also like to unlock this phone from them so i can use it on a different carrier
You will need to contact AT&T for the unlock code. They will give it to you for free.
they will? the code that frees the phone from them
yeah the phone is unlocked, thanx bro
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Yes, they will give you the code as long as your account isn't past due.
thank you, XXXXX XXXXX accoount i have no idea about. x wifes bf's account. maybe i can get a code online