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Nalosin
Nalosin , Cell Phone Specialist
Category: Cell Phones
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
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Just got new iPhone 5. AT&T. How do I setup the voicemail?

Resolved Question:

Just got new iPhone 5. AT&T. How do I setup the voicemail? I click on the voicemail and it says to enter the ten digit phone number for the mailbox I'm trying to reach?? What am I doing incorrectly?
Submitted: 3 years ago.
Category: Cell Phones
Expert:  Nalosin replied 3 years ago.

Nalosin :

Hello


 

Nalosin :

and welcome


 

Nalosin :

I will do my best to help with your question


 

Nalosin :

Can you please write the exact message you are getting on the phone?


 

Nalosin :

Please also try to call your own phone number from your iPhone


 

Nalosin :

you will get a voice telling you about your voicemail


 

Nalosin :

press *, then end the call


 

Nalosin :

wait 2 minutes, then open Phone icon and Voicemail


 

Nalosin :

Let me know if this works


 

Customer: replied 3 years ago.
Something like: we need more information to get your message to the appropriate mailbox. Please enter the phone number you are trying to leave a message for or if you have a mailbox on this system, please enter your mailbox number.
Expert:  Nalosin replied 3 years ago.
Ok. Try all above I wrote and let me know
Customer: replied 3 years ago.
Get a busy signal when I call my own number
Expert:  Nalosin replied 3 years ago.
Ok. What happens if you enter your 10 digit phone number when asked?
Customer: replied 3 years ago.
doesn't recognize it
Expert:  Nalosin replied 3 years ago.
Ok. Please do this:



Call 611 from your wireless device.
Press the option for Voicemail Help, and then follow the prompts to reset your password.Upon completion, you will receive a temporary password XXXXX free text message.

Then restart your iPhone by holding together Home and Power buttons until Apple logo shows up. After it shows up, release both buttons and wait for phone to restart.
Then try to open voicemail. If asked for password, enter the temporary password XXXXX got.
Nalosin and other Cell Phones Specialists are ready to help you
Customer: replied 3 years ago.
It ended up being an error where the best buy people forgot to reactivate my visual voicemail when I upgraded... thanks
Expert:  Nalosin replied 3 years ago.
I am glad that I was able to help.
Thank you very much for using JustAnswer.