How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: Cell Phones
Satisfied Customers: 12773
Experience:  Cell phone expert
Type Your Cell Phones Question Here...
Josh is online now
A new question is answered every 9 seconds

A broken screen is preventing me from reading saved text messages

Resolved Question:

A broken screen is preventing me from reading saved text messages on my Samsung Intensity II Verizon phone. What are my options?
Submitted: 1 year ago.
Category: Cell Phones
Expert:  Josh replied 1 year ago.
Hi! My name is XXXXX XXXXX X will be assisting you. Please rate my answer quality on the service that I provide. Let's get started!

I would suggest that you purchase a replacement screen($20) and replace it yourself which is a lot cheaper than purchasing a brand new phone.

Click here to purchase the LCD screen --> http://www.amazon.com/LCD-Screen-Samsung-Intensity-U460/dp/B005ZAB7M0

Click here for a complete walkthrough of installing the LCD screen ---> http://www.instructables.com/id/Samsung-Intensity-2-U460-LCD-replacement/
Josh, Technician
Category: Cell Phones
Satisfied Customers: 12773
Experience: Cell phone expert
Josh and 6 other Cell Phones Specialists are ready to help you
Customer: replied 1 year ago.
Ok, I didn't know I had this option, but the phone is due to be mailed back because I have a $45 dollar deductible. I know that's not your problem, but mine. Is there any way to transfer the texts to my Mac? I can find the one important "group of them", but can't do anything else. I mentioned the option of deleting the group of texts and then possibly recovering the texts onto to ??? Thanks so much. I sincerely XXXXX XXXXX assistance. If this constitutes another question and it's necessary, I'll join for a month for now. I'm 70, a retired teacher and try not get stuck in things like this which are very frustrating.
Expert:  Josh replied 1 year ago.
Hi Mike,

Verizon should be able to save your text messages onto a SDcard or memory card for you at a local store and then you can insert it into your computer. (They have done it a couple of times for my friends and there is no charge)

Personally, I would opt for the deductible method since you will get a refurbished phone instead of trying to piece together the old one. This question is still under the previous but I am only paid if you rate my answers as OK, GOOD, or EXCELLENT.
Customer: replied 1 year ago.
Ok, I'll try your suggestion first thing tomorrow. However, the Verizon tech on the phone says there's nothing can be done. I thought it had something to do with Verizon--or at least my phone--not using sim card technology. No?
I will now most definitely rate you "excellent" (buying a new screen), and "good to excellent" re: again inquiring at the local store, providing an SDcard or memory card is possible with my model phone.
Not to worry Josh, you will be paid.
Sincerely, XXXXX XXXXX Mike
Expert:  Josh replied 1 year ago.
Thanks Mike! I appreciate the ratings.

I am not sure why the Verizon tech told you that nothing can be done. At the very worst, there is software that can be purchased to preserve text data.
Customer: replied 1 year ago.

I've already spent $30. Please DO NOT charge me yet another $15.


With this note I'm merely doing you the courtesy of letting you know what happened. Thank you, Mike


 


Sorry, but nothing can be done by Samsung, Verizon, or three different techies I found. Can't waste anymore time now as to why because I doubt I can do so cogently.


You know I paid $15 the first time and then "joined" for another $15


without a complaint, BUT LIKE I SAID, NOTHING CAN BE DONE I would suppose short of asking a friend at the CIA to do it for me.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Satisfied Customers:

    540
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Electronics & Computer Consultant

    Satisfied Customers:

    309
    11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support