How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kriptokrit Your Own Question

Kriptokrit
Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 2928
Experience:  Over 6 years of experience in Electronics support service
63849745
Type Your Cell Phones Question Here...
Kriptokrit is online now
A new question is answered every 9 seconds

how do i unlock my phone after too many pattern attempts.

Resolved Question:

how do i unlock my phone after too many pattern attempts.
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 2 years ago.
Welcome!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


What is the full brand and model name of your phone?

Thanks!
Customer: replied 2 years ago.
samsung galaxy gio
Expert:  Kriptokrit replied 2 years ago.
Hi Lianne,

Thanks for the reply.

Before we start, please let me explain how this service works:
Electronics troubleshooting is not always easy and sometimes I will not be able to solve your problem immediately, so if my first answer does not solve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record). Please use "Reply to Expert" or "Continue conversation" button instead.

When you are satisfied or your problem has been solved, please rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.

•ANSWER•

If phone doesn't recognize your Google account, the only way to unlock your phone will be to perform a factory/hard reset of the device.

Performing a hard reset will DELETE ALL DATA from internal phone storage and reset the phone back to the state before you turned on the phone for the first time. Resetting the phone does not erase any system software updates you have downloaded or any files on your SD memory card, such as music or photos.

To perform factory/hard reset please follow those steps:
1. Turn the power off. Remove and replace battery.
2. Press and Hold Home and Power button at the same time.
3. When the start up screen show, release all the buttons.
4. Use the Volume Up/Down button to navigate to "wipe data/factory reset"
5. Select "wipe data/factory reset"
6. Select "Yes -- delete all user data"
* Allow several minutes for the factory data reset process to complete.
7. Select "reboot system now"
* Allow several minutes for the reboot process to complete.

Note - question will be moved to the appropriate category.

Please note there is only 2 ways to unlock phone.
1. Procedure I have provided you in this message
2. To "flash" the phone with specific tools and new phone software

Both ways will delete all data from your internal phone memory.

If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button.

Kind regards,
Todd
Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 2928
Experience: Over 6 years of experience in Electronics support service
Kriptokrit and 4 other Cell Phones Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Satisfied Customers:

    1251
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Satisfied Customers:

    540
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Electronics & Computer Consultant

    Satisfied Customers:

    309
    11yrs exp. MS Electrical Engg. Design Engineer. SEO, Cust. support
 
 
 

Related Cell Phones Questions

Chat Now With A Cell Phone Technician
Kriptokrit
Kriptokrit
Electronics Support Technician
574 Satisfied Customers
Over 6 years of experience in Electronics support service