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Eric, Android Expert
Category: Cell Phones
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I have checked all of the settings but my e5 will not give

Customer Question

I have checked all of the settings but my e5 will not give me a warning ton e on incoming sms

Submitted: 12 months ago.
Category: Cell Phones
Picture
Expert:  Kriptokrit replied 12 months ago.

Welcome!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

Do you have other tones on your phone? (ring tone, music tone etc.)

Just to be sure, can you please check this in your phone menu:
1. Go to Select Menu > Ctrl. panel > Settings > General > Personalisation > Tones
2. Select Message alert tone
3. Select tone from the list

If that doesn't work please try this:
1. Go to Select Menu > Ctrl. panel > Profiles.
2. Select Options > Personalise
3. Select Message alert tone
4. Select tone from the list.

Please let me know if that works. If this solution doesn't work please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button.

Thanks!

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Customer: replied 12 months ago.

Thanks for the response. I have checked both of these, If it helps, my phone rings and all warning tones seem to be ok. All I get is the flashing of the select button (centre button) on the phone but no alert tone notifying me of a sms

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Expert:  Kriptokrit replied 12 months ago.

Hi Ken, Thanks for the reply.

  • How many messages do you have in your message inbox?
  • Are you able to receive text messages? Where are they stored (inbox, SIM or phone memory).
  • Thanks!
    • 41094.6644224537

    Ask Your Own Cell Phones Question
    Customer: replied 12 months ago.

    I have loads....i think it may be full. But i can still receive them. there is a flashing envelope character on the bottom of the screen. They are all in my inbox


    Thanks

    Picture
    Expert:  Kriptokrit replied 12 months ago.

    Thank you Ken. This is a common issue with E5, many customers complaint with the same problem.

    .
    First step will be to delete some messages from your inbox. If your messages are important and you would not like to delete them, you can sync your messages to computer using Nokia PC studio software. If you don't have installed software please use the link below to download it - click here
    .
    If deleting doesn't solve your problem you will have to update software on your phone.
    .
    There are 2 ways to update software:
    1. Via your phone (please note that this kind of update involve the transmission of large amounts of data (network service - gprs/3g network).
    2. Using Nokia PC software. Open the software, at the top you will find "Software updates" button. Please note before update create back up of all your data stored on internal phone memory (pictures, videos, music, contacts etc.)
    .
    Ken, if you have any difficulties or need more information about any steps I have provided you please let me know. Please do not rate my answer negative BAD service or POOR service. Thanks!
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