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Richard
Richard, Technician
Category: Cell Phones
Satisfied Customers: 29596
Experience:  Cell / Smart phone problem solver for over 15 years
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how do i reload software 513 for my blackberry storm.

Customer Question

how do i reload software 513 for my blackberry storm.
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Richard replied 4 years ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Do you mean to reload it so it is like new?
Customer: replied 4 years ago.
really i forgot my password then it tell me to reload software 513 after i took the batteries out and replace it.
Expert:  Richard replied 4 years ago.
Thanks,

Yes you need to reload the software to bypass the password. This wipes the data from the Blackberry but there is no way to avoid this.

The procedure to do this is as follows.

Make sure you have the latest version of the Blackberry Desktop Manager installed. You can install it from here (free)

http://au.blackberry.com/services/desktop/

Once installed, run it and connect the phone to the computer

Then click on the Help button labeled with a question mark, then move the mouse over Support resources, and then click on Support tools

Click Factory Reset and let it run.

Once it completes, the phone is reloaded and the password removed.

If you have any difficulties with the steps, please let me know Before Rating my Service.

Thank You

Richard