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i bought a used Nokia 5310 on ebay and there is a security

Answered by:ElectronicsPete
Electronic Engineer
Positive Feedback: 93.6 %
Accepted Answers: 175

in Cell Phones

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thanks for the quick response all working now

Customer Question

i bought a used Nokia 5310 on ebay and there is a security code. The seller gave me one to try but it doesn't work.

Already Tried:
Putting in the code the seller suggested.

Submitted: 356 days ago.

Category: Cell Phones

Value: $15

Status: CLOSED

Expert: ElectronicsPete replied355 days and 23 hours ago.

ElectronicsPete :

Hello, I am Pete, and I'll be happy to assist with your question today.

ElectronicsPete :

You will need to contact the seller again to obtain the correct security code.

ElectronicsPete :

The default security code is 12345, however if this has been changed and you do not know the new code, then the phone will need to be unlocked by a dealer.

Customer :

This answer is no help. I have seen the same information on Nokia and TMobile websites.

ElectronicsPete : Hello,

ElectronicsPete : I see you have rated my service as poor.

ElectronicsPete : I have given you my best possible answer. It simply is not possible for you to deactivate the security on the phone if you do not know the correct code.

ElectronicsPete : If the seller also does not know the correct code then this is suspicious and you should return the phone for a refund.

ElectronicsPete : Please rate my service highly. If you are considering a low rating, please let me know what further information you need to know first.

Customer :

The seller forgot her code and offered to refund. I contacted you just in case you knew something that would help. You don't. I have no reason to give you a good rating and pay for the service when you did nothing for me.

ElectronicsPete : I'm sorry you feel that way, however I have given you an honest answer to your question and now I am penalised for doing so with a permanent negative rating on my profile unless you change it.

ElectronicsPete : I have given you the default code and told you how to get the phone unlocked if it does not work.

ElectronicsPete : There is nothing else I can further do to assist with this.

ElectronicsPete : If you can think of something lease do let me know.

ElectronicsPete : As you have already paid a deposit to ask your question, I am only credited a portion of it when you rate my service highly.

Customer :

I am not questioning the honesty of your answer. Sorry you are taking this so personally. You and the rest of your Just Answer organization did not help me. According to the terms I signed up for, I should not be charged if I am not satisfied with the answers. I am not satisfied. I received no information I was not able to get on my own.

ElectronicsPete : The service rating is my own personal rating and by leaving a poor rating for my answer indicates that my answer was incorrect, which impacts me negatively.

ElectronicsPete : If you really think my service is poor and my answer is incorrect then you can leave the rating; otherwise please rate my service accordingly.

ElectronicsPete : Note - the service rating is my OWN personal service level and not that of JustAnswer.

Expert: ElectronicsPete replied355 days ago.

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

Expert: ElectronicsPete replied349 days and 5 hours ago.

Hi Marj,

Your negative poor rating of my service is still showing for this question.
Please let me know what further service you require to rate my assistance highly?

Thanks,

Pete.

Customer replied347 days and 23 hours ago.

I have no further use for Just Answer. I believe Just Answer owes me a refund according to the terms.

Expert: ElectronicsPete replied347 days and 19 hours ago.

Hi Marj,

Please let me know why you feel my service was so poor and I will do everything I can to assist you?

Pete.

ElectronicsPete41120.9397574074