Hi Denise,

Thanks for the reply.

If system doesn't recognize your voice mail password, you will have to reset your password. There are 3 ways to reset your password:

A. To reset password XXXXX
1. Go to Vezion Wireless webpage - http://www.verizonwireless.com/b2c/index.html?tab=myaccount
2. Click "Sign in" (right upper corner)
3. Log into account
4. Go to Navigate My Verizon > Reset Voice Mail Password (under My Device).
5. Enter the new password, re-enter the new password XXXXX click Submit.

B. To reset password XXXXX cell phone
1. Press *611 then press SEND (airtime is free).
2. Listen to the instructions and when prompted, press 3, 2, 4, 3 then press 3 to reset the password.
3. Enter the requested information for security verification.
4. Press 2 to reset the password.

C. If you have any difficulties you can contact Verizon customer service at
1-800-VERIZON (1-800-837-4966) and their representatives will reset your password XXXXX

If you need more information please use "Reply to Expert" or "Continue conversation" button.


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Thanks!