How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask RichieMe Your Own Question
RichieMe, Technician
Category: Cell Phones
Positive Feedback: 89.2 %
Satisfied Customers: 10472
Experience: Cell / Smart phone problem solver for over 15 years
Type Your Cell Phones Question Here...
RichieMe is online now
A new question is answered every 9 seconds

I upgraded my htc sensation to the ice cream one, but now my

Resolved Question:

I upgraded my htc sensation to the ice cream one, but now my phone won't get past the HTC screen when trying to turn on. What can I do?

Submitted: 12 months ago.
Category: Cell Phones
Picture
Expert:  RichieMe replied 12 months ago.

Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Can you remove the battery

Put the battery back in, hold the volume down and with it help press and hold the power button until you see a menu.

Use the Volume keys to choose Recovery

The recovery should bring it back to working order.

If it does not, then you will need to choose Factory Reset to reload the operating system.

If after doing this you still have problems, please let me know.

Ask Your Own Cell Phones Question
Customer: replied 12 months ago.

When I did the recovery it went to a red triangle with an exclaimation point. Then when I did the factory reset it went to the white screen with htc on it and still won't move off of it.

Expert:  RichieMe replied 12 months ago.

ok, then I am really sorry but the phone is "bricked"

This means that it only has half an operating system installed on it and therefore cannot be reinstalled by you.

The only solution is to take it back to where you purchased it to have it reloaded by HTC (they send it in).

It should be covered by warranty.

I am really sorry about this and wish there was a better solution, but any and all steps that can be performed, we have done.

If you require any additional information or assistance, please do not hesitate to let me know.

RichieMe, Technician
Category: Cell Phones
Positive Feedback: 89.2 %
Satisfied Customers: 10472
Experience: Cell / Smart phone problem solver for over 15 years
RichieMe and 11 other Cell Phones Specialists are ready to help you
Ask Your Own Question Now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • Eric's Avatar

    Eric

    Android Expert

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Eric's Avatar

    Eric

    Android Expert

    Positive Feedback:

    100.0 %

    Satisfied Customers:

    1249
    3 Years as an Android Developer, Complete detailed knowlege of all Android Devices and the OS itself
  • http://ww2.justanswer.com/uploads/NY/NYCDart25/2011-2-24_52641_photo.64x64.JPG Richard S.'s Avatar

    Richard S.

    Accounts and Device Specialist

    Positive Feedback:

    99.8 %

    Satisfied Customers:

    2077
    5 years working with major US carriers in billing, contracts, devices and network
  • http://ww2.justanswer.com/uploads/WirelessWizard/2010-08-21_053030_photo.JPG Daniel P.'s Avatar

    Daniel P.

    Wireless Consultant

    Positive Feedback:

    99.8 %

    Satisfied Customers:

    1915
    Extensive experience with AT&T and Alltel/Verizon in areas of tech support and consulting!
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2012-6-13_44753_cucinottamailfoto.64x64.jpg RichieMe's Avatar

    RichieMe

    Technician

    Positive Feedback:

    89.1 %

    Satisfied Customers:

    790
    Cell / Smart phone problem solver for over 15 years
  • http://ww2.justanswer.com/uploads/mikepettinato/2009-9-4_41145_DSC005132.jpg Mike's Avatar

    Mike

    Cell Phone Technician

    Positive Feedback:

    99.7 %

    Satisfied Customers:

    724
    6+ Years Repair / Support / Troubleshooting / and Programming Experience
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Cell Phone Tech.

    Positive Feedback:

    94.4 %

    Satisfied Customers:

    528
    Over 6 years of experience in Electronics support service
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Cell Phone Engineer

    Positive Feedback:

    98.2 %

    Satisfied Customers:

    509
    Cell Phone Repair Business Owner & CIS Degree