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cant get my pop-up box when i plug my cell phone into the

 
RichieMe's Avatar
  • Answered by:RichieMe
  • Technician
  • Positive Feedback: 87.4 %
  • Accepted Answers: 661
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in Cell Phones

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Customer Question

can't get my pop-up box when i plug my cell phone into the computer,it makes a connection noise but no box appears

Submitted: 291 days and 3 hours ago.
Category: Cell Phones
Value: $15
Status: CLOSED
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Expert:  RichieMe replied 291 days and 2 hours ago.

Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.

Can you tell me the make and model of the phone please?

Customer replied 291 days and 2 hours ago.

casio commando

Accepted Answer

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Expert:  RichieMe replied 291 days and 2 hours ago.

Thank You,

Can you please do the following on the phone while it is connected to the computer.

Select Menu (button with horizontal lines, the left one of the four at the bottom)
Select Notifications.
Select USB connection.
If presented, select Next.
Select USB Mass Storage then select OK.
Selected when a green indicator is present.

The computer should then have the popup. If not, please let me know BEFORE RATING MY SERVICE please.

Thank You

Expert TypeTechnician
Category: Cell Phones
Pos. Feedback: 87.4 %
Accepts: 661
Answered: 6/24/2012

Experience: Cell / Smart phone problem solver for over 15 years

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Customer replied 276 days and 18 hours ago.

The technique we used did,nt work,any more suggestions

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Expert:  RichieMe replied 276 days and 17 hours ago.

Can you tell me please how far you got with my steps?

 
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