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Nalosin
Nalosin, Cell Phone Specialist
Category: Cell Phones
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
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My Iphone 3gs wont send text messages anymore. The send button

Customer Question

My Iphone 3gs won't send text messages anymore. The send button doesn't work
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 2 years ago.
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


Please follow the steps below to reset your phone:
Press and hold the Sleep/Wake button and the Home button at the same time for at least 25 seconds (until the Apple logo appears). Test your phone after resetting.
* Check the picture below to locate buttons - picture - click here

Please let me know if that works. If not, I'll provide you with the next step.

Do not accept my answer before we find solution for your problem.

Thanks for using JustAsnwer!
Customer: replied 2 years ago.

no it didn't work.

 

Sometimes the send button is green and sometimes it is blue. Blue sent a message

 

Expert:  Nalosin replied 2 years ago.
Hello,
I will try to help on your question.

Green send button is for regular SMS messages, and Blue is for iMessages (they are free, and can be sent between iPhones, iPads)

Now if you tap on Settings -> Messages please make sure you have set everything as follows:

iMessage: ON
Send Read Receipts: OFF
Send As SMS: ON

MMS Messaging: ON
Group Messaging: ON
Show Subject Field: OFF
Character Count: ON

After you set everything like above button should work.

Please let me know.
Customer: replied 2 years ago.
the imessage worked but ssm does not.
Expert:  Nalosin replied 2 years ago.
Do you have good phone signal?
Are you able to call someone?
Customer: replied 2 years ago.
yes
Expert:  Nalosin replied 2 years ago.
Can you try to turn off iMessages and to use only regular Text Message?

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