Can I restore my iPhone without losing priceless pictures on it?
Calling Apple iPhone support
Hi! My name is XXXXX XXXXX X will be assisting you. Do not forget to rate my answer quality and press Submit before you go. Let's get started!Are you trying to factory restore your iPhone? Please explain your issue in more detail
It is demanding that I do a restore through iTunes
If you see this message:Select 'Set up as new phone' and press Continue The sentence is misleading and will just allow you to rename the iPhone
The pictures are on a friends phone and they are of her son who just tragically died. I CAN'T lose her pics. For a big tip or an extra charge would you call me and walk me throughe it?
Hi John,I cannot call you but I have given you the quick steps to get around that message. Please select the option 'Set up as new phone' - It will not erase any pictures. The verbage by Apple is very poor and does not actually set up the phone as brand new.
When the iPhone is turned on the only thing that appears on the screen is a USB cable pic leading to the iTunes icon. When I connect the phone to iTunes on the computer, it recognizes it as a phone in the middle of restoration. If I say continue with restoration it warns me that all my data will be lost
Just to confirm - You cannot use the phone at all to call out, etc?Did anything recently happen to the phone?
Correct. No. Nothing happened to the phone. The message just appeared.
Did she recently upgrade to OS5?
I think that is what I am being asked to do. I do not believe the os was recently updated
John,Can you confirm with the other person if they upgraded to OS5 or recently allowed an update?
She is confident that she has not made any upgrades recently.
Has she backed up her data on iCloud?
She turned on photo streaming after the photos were taken. They were not streamed to her iPad, but we don't know ifs they were sent to cloud.
John,I would suggest that she takes the iPhone to a local Apple store who can attempt a recovery with their software.Please click here ---> www.apple.com/buy/locator/She can locate a store close to her
Since it is Sunday they are not open. So you can't help me, correct?
John,Apple will be the place to go so you do not lose the priceless photos
Cell phone expert