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Kriptokrit
Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service
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Cell Phones

How can I receive photos on my TracFone?

Submitted: 4 years ago.
Category: Cell Phones
Ask Your Own Cell Phones Question
replied 4 years ago.
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


What is the full brand and model of your phone?
Customer reply replied 4 years ago.
Samsung T245G
Kriptokrit, Cell Phone Tech. replied 4 years ago.
Thanks for the reply.

Just to be sure, do you want instruction how to take picture using your camera? Or you need instruction how setup your phone to receive picture messages?
Customer reply replied 4 years ago.
How to receive pictures.
Kriptokrit, Cell Phone Tech. replied 4 years ago.
1. When you receive an MMS (picture message), your phone displays a "1 New Message" notification and gives an alert. Press the key "View" to get to the message.
2. "Message Notification" will appear at the top of the screen with the details of the message listed. Press the key below the word "Options" to retrieve the multimedia attachment.
3. "Retrieve" will be highlighted; press OK.
4. When the message finishes downloading, press the OK key. Your message will be displayed.

Please let me know if you have any difficulties.

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Customer reply replied 4 years ago.
This does not work for me. Still cannot see the image on this darn phone.
Kriptokrit, Cell Phone Tech. replied 4 years ago.
Did you get any error message? If yes, please tell me what it is? Thanks!
Customer reply replied 4 years ago.
This type file cannot be viewed on this device. The image is a 370K jpg file.
Kriptokrit, Cell Phone Tech. replied 4 years ago.
Ok. Thanks.

Your phone support JPG files. Problem is probably with resolution of the picture. If sender have better (some new generation phone - iPhone, Android etc.) cell phone picture will be with better resolution. There is no automatic process to convert jpg file to your phone supported screen resolution. For that reason you get error message "this type file cannot be viewed on this device".

If you are able, please try this:
Send picture to your friend and ask him/her to send you the same picture back. Please let me know what happens? Thanks!
Customer reply replied 4 years ago.
Will do, Thanks!
Kriptokrit, Cell Phone Tech. replied 4 years ago.
You're welcome.