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Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 3072
Experience:  Over 6 years of experience in Electronics support service
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How can I receive photos on my TracFone?

Resolved Question:

How can I receive photos on my TracFone?
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 4 years ago.
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

What is the full brand and model of your phone?
Customer: replied 4 years ago.
Samsung T245G
Expert:  Kriptokrit replied 4 years ago.
Thanks for the reply.

Just to be sure, do you want instruction how to take picture using your camera? Or you need instruction how setup your phone to receive picture messages?
Customer: replied 4 years ago.
How to receive pictures.
Expert:  Kriptokrit replied 4 years ago.
1. When you receive an MMS (picture message), your phone displays a "1 New Message" notification and gives an alert. Press the key "View" to get to the message.
2. "Message Notification" will appear at the top of the screen with the details of the message listed. Press the key below the word "Options" to retrieve the multimedia attachment.
3. "Retrieve" will be highlighted; press OK.
4. When the message finishes downloading, press the OK key. Your message will be displayed.

Please let me know if you have any difficulties.

Do not accept my answer before we find solution for your problem.

If you problem is solved and you are satisfied with my answer, please do not forget to click "Accept" button, as this is the only way I am credited for helping you.

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Customer: replied 4 years ago.
This does not work for me. Still cannot see the image on this darn phone.
Expert:  Kriptokrit replied 4 years ago.
Did you get any error message? If yes, please tell me what it is? Thanks!
Customer: replied 4 years ago.
This type file cannot be viewed on this device. The image is a 370K jpg file.
Expert:  Kriptokrit replied 4 years ago.
Ok. Thanks.

Your phone support JPG files. Problem is probably with resolution of the picture. If sender have better (some new generation phone - iPhone, Android etc.) cell phone picture will be with better resolution. There is no automatic process to convert jpg file to your phone supported screen resolution. For that reason you get error message "this type file cannot be viewed on this device".

If you are able, please try this:
Send picture to your friend and ask him/her to send you the same picture back. Please let me know what happens? Thanks!
Kriptokrit and 3 other Cell Phones Specialists are ready to help you
Customer: replied 4 years ago.
Will do, Thanks!
Expert:  Kriptokrit replied 4 years ago.
You're welcome.

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