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Nalosin
Nalosin, Cell Phone Specialist
Category: Cell Phones
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
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My AT&T Yahoo e-mail account can't be accessed from my home laptop

Resolved Question:

I can't access my att yahoo e-mail account from my home laptop but can from a different computer. Why?
Submitted: 2 years ago.
Category: Cell Phones
Expert:  Nalosin replied 2 years ago.

I can try to help on your question

Are you not able to login because of forgotten password?
Customer :

Seems to be the case. However, using the same password ***** the other computer I am able to access my account

Nalosin :

Can you write your password ***** Notepad for example just to make sure that you are entering the correct onethen to copy/paste it in password ***** box on yahoo page and try to login

Customer :

That did not work.

Nalosin :

Ok. Do you use Internet Explorer?

Customer :

yes

Nalosin :

Can you please try to restart it to default settings by going to Tools -> Internet Options -> Advanced tab

There click on Reset, then Reset again
Also please try to click this link and to login there:
Customer :

Using the link you provided I was able to log in. Is this a permanent fix?

Nalosin :

It seems that you were trying to login to some page that is not Yahoo

I would suggest that you change your Yahoo password
as everything indicates that you tried to login on some phishing website that is trying to steal your logon information
Customer :

That was the problem?

Nalosin :

please always use this exact link to login

Yes, that was the problem
Customer :

Everything should okay now?

Nalosin :

http://att.my.yahoo.com

always use this link
yes, just change your passwordjust in case
Customer :

Will do. Everything is okay now?

Nalosin :

Yes. Everything is ok.

Customer :

Great. Thank you.

Nalosin, Cell Phone Specialist
Category: Cell Phones
Satisfied Customers: 1578
Experience: 7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
Nalosin and 2 other Cell Phones Specialists are ready to help you

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