How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kriptokrit Your Own Question

Kriptokrit
Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 3072
Experience:  Over 6 years of experience in Electronics support service
63849745
Type Your Cell Phones Question Here...
Kriptokrit is online now
A new question is answered every 9 seconds

Have forgotton the pattern to unlock my Samsung Galaxy Ace

This answer was rated:

Have forgotton the pattern to unlock my Samsung Galaxy Ace GT-S5830. I only received the phone yesterday and foolishly did not make a note of it. Help please
Welcome to JustAnswer!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


Continue to enter the unlock pattern five times until you are prompted with forgot password (forgot pattern in some handsets) at the bottom right side of the screen.
Tap on the Forgot Password XXXXX and you would be prompted to sign in with the existing Google or Gmail account information. You need to provide the ID when you first register or activated your phone. If you have that, it would be easy to get in for you and then change the unlock pattern.

If you do not set your Google/Gmail account, you will be forced to hard reset your phone. Resetting the phone DELETES ALL DATA, including downloaded applications, and resets the phone back to its initial state.

To complete a Factory Reset follow these directions:
1. Turn the power off.
2. Hold down the Volume Up, Power and Home (bottom center) buttons.
3. When the startup screen show, release all the buttons.
4. Use the Volume Up/Down button to navigate to "wipe data/factory reset"
5. Press the Home button to confirm.

Please let me know if that work. Thanks!


If you are satisfied with my answer, please do not forget to click "Accept" button, as this is the only way I am credited for helping you.

Thanks for using JustAnswer!
Kriptokrit and 2 other Cell Phones Specialists are ready to help you
Customer: replied 4 years ago.
Sorry but your advice re hard reset does not work. Doing item 2 above brings up a black background with the Samsung logo in the centre of the screen and a box top left containing "RAMDUMP Mode (ARM9 Mode)".
Do you have another suggestion please?
Try please the same procedure but:
2. Hold down the Power + Home (bottom center) buttons. (without Volume up button)

Please let me know if that work. Thanks!

Related Cell Phones Questions