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Kriptokrit
Kriptokrit, Cell Phone Tech.
Category: Cell Phones
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service
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Samsung galaxy ace gts5830 have forgotten security pattern

Resolved Question:

Samsung galaxy ace gts5830 have forgotten security pattern and Google account am now locked out
Submitted: 4 years ago.
Category: Cell Phones
Expert:  Kriptokrit replied 4 years ago.
Greetings,

Welcome to JustAnswer.

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

On Android phones you can activate a feature called pattern lock. You get a screen with 9 dots and you draw a pattern of your choice with 4 of them. If you forget your pattern (or have kids that likes to play with phones) you will after 3 faulty attempts be unable to use the pattern to unlock it. Instead you are asked for your Google account and password. To unlock your phone you need to perform factory reset.

Factory reset - resetting the phone DELETES ALL DATA, including downloaded
applications, and resets the phone back to its initial state—the state
before you turned on the phone for the first time.
Important - Make sure to back up important data you have on the phone
before you reset your phone.

  1. Turn the power off. If your Samsung Galaxy S is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and release the Power button
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO

If you selected YES, all data including third-party applications will be deleted from the Samsung Galaxy S. Once the wipe is complete, the phone will reboot to its factory fresh state.

Customer: replied 4 years ago.
volume down pressed power button went buck to screen lock
Expert:  Kriptokrit replied 4 years ago.
If previous instructions doesn't work please try this:

1.Press and hold the power and menu key for few second untill you enter the restore menu
2. After the menu show choose “wipe data/factory reset
3a. Select yes and your phone will be restore to default
3b. After finish choose reboot now
4. It will restart. Don’t panic because it take few minute until complete.
5. If there is no response in 10 minute just release your battery and put it back again and repeat from first step.
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